Return Policy

Domestic Orders:
  1. An order is eligible for return within 3 days from the date of delivery.
  2. Return / Cancellation is not accepted for orders with custom tailoring including fall & edging services. 
  3. Customers can initiate a return request on the following circumstances  
    Return Reason Resolution
    Item is damage / defective Refund / Gift Card
    Incorrect item delivered Refund / Gift Card
    Colour different from description Gift card
    I do not like this material Gift card
  4. Customer has to raise a return request by sending an email to support@maatshi.com with the order details & the return reason. Incase of damaged / incorrect item a photograph of the product, the price tag & the packing cover which got delivered is mandatory.
  5. Our support team will analyse the return request and approve the same. 
  6. Once a return is approved, the item has to be packed & shipped to the below address. ATTN: Mr. Karthik Prabhakaran, Maatshi, D-8/2, TVK INDUSTRIAL ESTATE, GUINDY CHENNAI - 600032 | PH - +91 99625 05459
  7. The products must be returned in it's original condition, unaltered and unused. The price tag ( and the silk mark tag if applicable ) has to be present. The saree folding has to be intact.
  8. Reverse pick up is available for damaged / defective items / incorrect item for selected Pin codes.
  9. Onward & Return logistic cost of Rs. 75/- for each item will be charged on free shipping orders.
  10. Refund / gift card will be issued after receiving the item and approved by our quality assurance team. Refund amount/ Gift card will include only the cost of product. Any other cost incurred for the order by the company/ customer will not be refunded.
  11. All the refunds will be credited to the same payment mode through which the order was paid. The refund might take 7 to 10 working days to credit from the date of initiation. 
USA Orders:
  1. An order is eligible for return within 3 days from the date of delivery
  2. Return / Cancellation is not accepted for orders with custom tailoring.
  3. Customers can initiate a return request on the following circumstances  
    Return Reason Resolution
    Item is damage / defective Refund / Gift Card
    Incorrect item delivered Refund / Gift Card
  4. Customer has to raise a return request by sending an email to support@maatshi.com with the order details & the return reason. Incase of damaged / incorrect item a photograph of the product, the price tag & the packing cover which got delivered is mandatory.
  5. Our support team will analyse the return request and approve the same. 
  6. Once a return is approved, the item has to be packed & shipped to the address which will be given on approval.
  7. The products must be returned in its original condition, unaltered and unused. The price tag ( and the silk mark tag if applicable ) has to be present. The saree folding has to be intact.
  8. Refund / gift card will be issued after receiving the item and approved by our quality assurance team. Refund amount/ Gift card will include only the cost of product. Any other cost incurred for the order by the company/ customer will not be refunded.
  9. All the refunds will be credited to the same payment mode through which the order was paid. The refund might take 7 to 10 working days to credit from the date of initiation.

Rest of USA & INDIA - Orders:

We do not accept returns for orders from countries outside India & USA.